dbji Frequently Asked Questions

Creating a dbji account takes under two minutes. Visit dbji.bet, tap the registration link, enter your mobile number, choose a secure password, and confirm your date of birth. You must be aged 21 or above to register. Once submitted, a one-time PIN is sent to your registered number to verify the account. After verification your account is active and you can make your first deposit immediately.

dbji requires a valid government-issued photo ID and proof of address for KYC verification. Accepted identity documents include a National ID card (NID), passport, or driving licence. For address verification, a recent utility bill, bank statement, or official correspondence showing your name and address is accepted. KYC verification is required before your first withdrawal can be processed.

No. dbji permits one account per person. Duplicate accounts are a violation of our Terms and Conditions and will result in the suspension of all associated accounts and the forfeiture of any balances or bonuses held within them. If you have accidentally created a duplicate account, contact support at [email protected] immediately to resolve the issue.

Use the 'Forgot Password' link on the dbji login page. Enter the mobile number registered to your account and dbji will send a password reset code via SMS to that number. Enter the code on the reset page, set a new password, and log in as normal. If you no longer have access to your registered mobile number, contact [email protected] for assisted account recovery.

To permanently close your dbji account, email [email protected] with the subject line 'Account Closure Request' from the email address registered to your account. Ensure any remaining balance is withdrawn before submitting the request, as closure requests are processed within 5 business days. Alternatively, use the self-exclusion tool on your account settings page for an immediate temporary suspension.

dbji accepts deposits via bKash, Nagad, Rocket, and Upay — the four most widely used mobile wallets in Bangladesh. Dutch-Bangla Bank, BRAC Bank, City Bank, and other major Bangladeshi bank transfers are also supported. All deposits are processed in BDT (Bangladeshi Taka) with no currency conversion fees charged by dbji.

bKash deposits to dbji are credited instantly in the vast majority of cases. Once you complete the payment in your bKash app and receive a transaction confirmation, the funds typically appear in your dbji balance within 30 seconds. In rare cases of network delays, crediting may take up to 5 minutes. If a deposit has not appeared after 10 minutes, contact support with your bKash transaction reference number.

The minimum withdrawal amount on dbji is ৳500. Withdrawals are processed to the same payment method used for your most recent deposit, subject to the standard processing time for that method. bKash and Nagad withdrawals are typically processed within 1-4 hours. Bank transfers may take 1-2 business days depending on the receiving bank.

dbji does not charge any fees on deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket, etc.) or bank may apply their own standard transaction charges. dbji has no control over third-party payment provider fees and cannot waive them. We recommend checking your wallet provider's fee schedule if you are unsure about charges on their end.

Withdrawals may be placed on hold for several reasons: pending KYC verification (identity documents not yet reviewed), an active wagering requirement on a claimed bonus that has not yet been completed, a security review triggered by unusual account activity, or a first-time withdrawal that requires a standard confirmation check. Contact [email protected] with your account details and they will advise the specific reason and expected resolution time.

dbji covers a wide range of cricket betting markets including match winner, top batsman, top bowler, total runs, method of dismissal, session runs, and live in-play markets. Major tournaments covered include the BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC Test and ODI series, and Bangladesh Tigers international fixtures. Both pre-match and live in-play betting are available on all major matches.

Yes. All slot games available on dbji use R NG (Random Number Generator) technology that has been independently tested and certified for fairness. The games are supplied by licensed providers including Pragmatic Play and Evolution Gaming, whose RNG systems are audited by third-party testing laboratories. The published RTP (Return to Player) percentage for each game reflects the long-term statistical average payout and is verified by the game provider.

Yes, dbji is fully optimised for mobile play. The platform runs in your mobile browser without requiring an app download — simply visit dbji.bet on any Android or iOS device and the site adapts to your screen size automatically. All games including live casino tables, slots, and sports betting are available in the mobile browser version with no reduction in functionality.

dbji offers a full live casino suite powered by Evolution Gaming and Ezugi, featuring live dealer Baccarat, Roulette, Blackjack, Dragon Tiger, Andar Bahar, Teen Patti, and game show titles such as Crazy Time and Mega Ball. Live tables are streamed in real time with professional dealers and are available 24 hours a day, 7 days a week.

RTP stands for Return to Player and represents the percentage of all wagered money a slot game is statistically expected to pay back to players over a very large number of spins. For example, a slot with a 96% RTP will return ৳96 for every ৳100 wagered on average over its lifetime. RTP does not predict results in a single session — short-term outcomes are determined by the RNG and can vary significantly above or below the stated RTP.

dbji offers a welcome bonus on your first deposit after registration. The bonus amount and percentage match are detailed on the promotions section of the platform — check the current offer when you register as promotional terms are updated periodically. New players from Bangladesh are eligible for the welcome bonus provided they meet the minimum deposit requirement and have completed basic account registration.

A wagering requirement (also called rollover) is the number of times you must bet the bonus amount before any winnings derived from the bonus can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before the bonus-derived winnings become withdrawable. The specific wagering requirement applicable to each bonus is stated in the bonus terms and conditions displayed at the time of claiming.

No. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the applicable wagering requirement has been fully completed. If you attempt to withdraw before completing the wagering requirement, dbji may deduct the bonus and bonus-derived winnings from your balance before processing the withdrawal. Your original deposit amount (excluding bonus funds) remains withdrawable at any time, subject to standard verification.

Yes. dbji runs regular promotions for existing players including reload bonuses, free spin offers on selected slots, cashback on sports betting losses, and seasonal promotions tied to major cricket tournaments like the BPL and IPL. Promotional offers are posted on the dbji promotions page and communicated directly to eligible account holders. Opt-in requirements may apply to specific offers.

dbji operates as a secure online platform using 256-bit SSL/TLS encryption to protect all data transmitted between your device and our servers. Player funds are held in segregated accounts separate from operational funds. Account security features include two-factor authentication and session timeout controls. dbji does not store payment credentials such as bKash PINs or bank passwords on its servers — all payment processing is handled through the respective payment provider's secure gateway.

The minimum age to register and play on dbji is 21 years old. This applies to all players in Bangladesh regardless of their location within the country. dbji requires age verification as part of the KYC process, and any account found to belong to a person under 21 will be immediately closed and any balance returned. dbji takes its 21+ age policy seriously and actively enforces it across all account registrations.

You can activate self-exclusion directly from your dbji account settings panel at any time. Self-exclusion closes your account to all gambling activity for a minimum of 6 months and takes effect immediately upon activation. It cannot be reversed during the exclusion period. If you need immediate assistance or prefer to have the exclusion set up by a support agent, contact [email protected] with the subject 'Self-Exclusion Request' and it will be processed without delay.

Deposit limits can be set directly from the responsible gaming section of your dbji account settings. You can choose a daily, weekly, or monthly limit in BDT. Reductions to your deposit limit take effect immediately. Increases to your deposit limit are subject to a mandatory 24-hour cooling-off period before the higher limit becomes active — this built-in delay is designed to protect against impulsive decisions. If you need help setting a limit, contact [email protected] at any time.