Responsible Gaming at dbji — Your Wellbeing Comes First

dbji is committed to providing a safe, enjoyable, and responsible gaming environment for all players in Bangladesh. We believe that gambling should be a form of entertainment — not a way to make money, escape from stress, or solve financial problems. When it stops being fun, it is time to step back, and dbji is here to help you do exactly that.

The tools and guidelines on this page are available to all registered dbji account holders. They are designed to give you full control over how you play, how much you spend, and how long you spend playing. Using these tools is a sign of responsible, informed play — not a sign of weakness. dbji actively encourages every player to set at least one responsible gaming measure on their account from day one.

Responsible Gaming Tools Available at dbji

All of the following tools can be activated directly from your account settings panel after login. Changes to limits that increase your spending take effect after a mandatory 24-hour cooling-off period; reductions take effect immediately.

How to Stay in Control

Responsible play begins with a few simple habits. The following guidelines apply to all players on the dbji platform and are grounded in internationally recognised responsible gaming best practices.

• Set a budget before you start and stick to it — only gamble with money you can genuinely afford to lose. Never use funds set aside for rent, food, utilities, or family expenses.
• Treat gambling as entertainment, not as a source of income. The house always has a mathematical edge over the long term — no betting system or strategy guarantees consistent profit.
• Never chase losses. If you have had a losing session, accept it, stop playing, and return another time — chasing losses almost always leads to larger losses.
• Use the session reminder and reality check tools to take regular breaks. Stepping away from the screen, even for a few minutes, helps you assess your session objectively.
• Do not gamble when you are tired, stressed, upset, under the influence of alcohol, or in any emotional state that impairs your judgement. Clear-headed play is responsible play.
• Keep gambling in balance with other activities. If you find that gambling is taking up more and more of your time, that is a sign to use the responsible gaming tools on your account.

Recognising the Warning Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. The following warning signs are widely recognised by mental health and gambling harm reduction organisations. If one or more of the following apply to you, we strongly encourage you to contact dbji support or an independent helpline.

• Spending more money on gambling than you originally planned or can afford, and finding it difficult to stop even when you intend to.
• Borrowing money, selling possessions, or neglecting bills and essential expenses to fund gambling activity.
• Lying to family members, friends, or colleagues about the amount of time or money spent gambling, or concealing gambling activity from people close to you.
• Gambling as a way to escape personal problems, relieve stress, combat loneliness, or regulate emotions — using gambling as a coping mechanism rather than entertainment.
• Chasing losses — continuing to play or increasing bet sizes specifically to try to recover money that has been lost in previous sessions.
• Feeling restless, irritable, or anxious when not gambling, or when attempting to reduce or stop gambling activity.

Deposit Limits — How They Work at dbji

The deposit limit tool at dbji allows you to set a maximum amount that can be added to your account over a daily (24-hour), weekly (7-day), or monthly (30-day) period. You can set one or more of these limits simultaneously — for example, setting both a daily limit of ৳2,000 and a monthly limit of ৳20,000 at the same time. The stricter of the two limits will always take precedence.

To reduce a deposit limit, the change takes effect immediately — as soon as you save the new, lower limit, the reduced cap applies to your next deposit. To increase a deposit limit, a mandatory 24-hour cooling-off period applies. This means that if you request an increase today, the higher limit will not be available until the same time tomorrow. This built-in delay protects you against impulsive decisions made during a session.

Time-Out and Self-Exclusion at dbji

If you need a break from gambling but are not ready for a long-term exclusion, the cooling-off (time-out) tool allows you to pause your account for a period of between 1 and 30 days. During a cooling-off period, you cannot log in to place bets or make deposits. The cooling-off period begins immediately on activation and cannot be shortened — it can only be extended. Once the cooling-off period ends, your account is automatically reactivated and you can log in as normal.

For players who feel that gambling is having a serious negative impact on their life, self-exclusion is the stronger option. When you apply for self-exclusion at dbji, your account is closed to all gambling activity for a minimum of six months. Self-exclusion requests are processed immediately on submission — there is no waiting period. Once the exclusion is active, it cannot be reversed, and dbji will not accept any requests to reactivate the account before the exclusion period has expired.

After the self-exclusion period has expired, you may contact dbji support to request reactivation of your account. dbji may impose an additional review period before reactivating a self-excluded account, to ensure that the player is ready to return to the platform in a controlled and responsible way. There is no obligation to return — accounts can remain permanently closed at the player's request.

dbji's Commitment to Responsible Gaming

Responsible gaming is not an afterthought at dbji — it is built into the way we operate. The following commitments apply platform-wide and are not optional.

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  Strict 21+ Age Verification

  dbji requires all players to complete age and identity verification before making a first withdrawal. Accounts that cannot be verified as belonging to a player aged 21 or above are closed and any funds held are returned through the original payment method.
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  Proactive Monitoring

  dbji's platform monitors account activity for patterns associated with problem gambling behaviour, including rapid escalation of bet sizes, extended continuous sessions, frequent large deposits followed by immediate play, and attempts to circumvent self-exclusion. Accounts flagged by this monitoring system are reviewed by a member of the customer support team.
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  Trained Support Staff

  All dbji customer support staff receive responsible gaming awareness training. Support team members are equipped to recognise the signs of problem gambling in customer interactions and to respond appropriately — including signposting players to self-help tools or external support resources.
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  Player Education

  dbji provides educational resources — including this Responsible Gaming page, our FAQ, and in-platform messaging — to ensure that players understand the risks of gambling and the tools available to them. We believe that an informed player is a safer player.

Getting Help — Contact and Support

If you are concerned that gambling is becoming a problem for you or for someone you know, please do not wait. The sooner you reach out, the easier it is to regain control. dbji's customer support team is available around the clock to assist with responsible gaming requests — including activating self-exclusion, setting deposit limits, or simply having a confidential conversation about your account activity.

All responsible gaming conversations with the dbji support team are handled in strict confidence. Our team will not share information about your responsible gaming activity with other players, and any records relating to your responsible gaming requests are stored separately from your general account activity.